We love our products here at Pooches Toy Boutique and want you to feel the same!

Please do contact us with any problems and we will always do our best to help. All dogs should be supervised whilst playing with our toys -  as with any pet toys we cannot guarantee that any are indestructible!

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Return policy 14 days from day of purchase for items in their original condition. 

Full refund by original payment method or an exchange - postage charges will apply.

See more details below. Your statutory rights are not affected.

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Returns Process:

Should you wish to return a product please email us at mail@poochestoyboutique.com stating the order number and reason for return. We will then provide you with a return address. The product must be in good and resaleable condition on return in order for us to refund the full purchase price of the product. The cost of the return postage is the customer's responsibility. The refund will be issued to the customer within 30 days of receipt of the product. Refunds on returns will only be accepted if the customer returns the product in its original packaging and with all labels in tact.

If a product is received by the customer in a damaged condition, the customer must contact us within 48 hours of receipt and we will do our best to replace the damaged product within a reasonable time or we will refund the total cost of the product, including any postage costs.

A customer who wishes to exchange a product may be liable to pay a further amount depending on the reason for the exchange and if the new product is at a higher price. We will notify the customer of any change in the price or any further delivery costs. 

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Pooches Toy Boutique is not responsible for the cost or safe return of any product and will not issue a refund for a product that does not reach the correct delivery address when being returned by a customer. We would kindly suggest that customers return products via recorded or Special delivery or other secure method and takes out the correct postal insurance to cover the value of the product.

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